500 minutes a month included. Above that, $0.30 a minute.
07 / GOOD QUESTIONS
Before you hand over the phone.
Will callers know it's an AI?+
Yes. Paz says so at the start of every call, and says the call may be recorded.
Do I have to change my number?+
No. You turn on call forwarding. Paz only gets the calls you don't answer, or all calls after hours if you want.
What if Paz gets it wrong?+
You receive a summary of each call by email, with a link to the recording. Urgent calls follow your escalation rules. If nobody accepts, Paz alerts the owner. You set the rules for what counts as urgent.
What about my after-hours fee?+
Tell us your fee and Paz tells the caller before an after-hours handoff.
Does it speak Spanish?+
Spanish is coming soon. Tell us if you need it and you'll be first.
What if it's not for me?+
Cancel within 30 days of your first payment and we refund it in full, no questions asked. After that, cancel any time by email to henrik@callpaz.com; it ends at the end of the month you paid for.
When do I pay?+
You pay after your setup call and before Paz goes live on your line. Your first payment is $149, then monthly.
Who is behind Paz?+
Henrik Grünfeld. Paz is a service of HG Connect UG (haftungsbeschränkt), based in Petershausen, Germany. You can email Henrik directly at henrik@callpaz.com.
08 / THE PERSON BEHIND PAZ
A person you can reach.
You’re on a roof or asleep when the phone rings. I know that call. I spent seven years as an EMT, most of them at an out-of-hours clinic, where someone had to pick up at 2 a.m. Paz is that someone for you. You’d be one of my first shops, and I read every support email myself. Not fully satisfied? Full refund within 30 days.